Welcome Email Timeout

Owned by
Debby Gibson
Last updated: Dec 16, 2020 by
Krystal Ratukore (Unlicensed)
1 min read

Welcome emails to both Clients and Staff have a standard timeout, which means if the link in the Welcome Email is not activated within the specified timeframe, the link will timeout and will no longer be useful.

There are 2 settings within each account.

  1. For Initial Welcome Emails
  2. For Reset Password Emails

Instructions

These settings can be found as follows:

  1. Login to Nimbus
  2. Access Admin / Customise
  3. Initial Expiry - this can be set in Days (The user's initial email to first login will contain a link, this link will then expire as per the no. of days set from when the email is sent)
  4. Reset Expiry - this can be set in Hours (When the user does a password reset since initial log in, the link to rest will only be valid for the next 24 hours which is the max you can set it to)
  5. Change the required settings and Click the Apply button