Introduction

Sorry to see you have had an error when trying to publish a document from MYOB Accountants Enterprise (AE), or MYOB Accountants Office (AO) to Nimbus.

Generic error message

Below are some possible causes, if you have seen the generic error message:
“An error has occurred. Would you like to learn more?”

Open

An error will be displayed if you are trying to save a document that already exists with the same file name and same content. If the document file name is the same but the content is different then a new version of the document will be saved in Nimbus.

Solution: You do not need to save the document again. Navigate to the document that has already been saved in then Nimbus client folder.

The Nimbus Profiler requires an internet connect to save the document to your Nimbus account.

Solution: Connect to the internet and try again.

When the Nimbus Profiler was installed, the Nimbus URL, API User Login Code and API User Password were saved in the AE/AO database.

If the Login Code or Password for the API User have since been changed in Nimbus, then the Profiler will not be able to authenticate (login in the background).

And therefore, it will not be able to save document into Nimbus.

Solution: Install the Nimbus Profiler again and enter the new API User credentials.

More information: Installing the Nimbus Profiler

Something went wrong error message

In some circumstances you may see a Something went wrong error message like this:

Open

This may indicate the Nimbus Profiler cannot be found or the API User credentials do not exist in the database.

Solution: Install the Nimbus Profiler again to ensure the files are in the correct location and the database is updated correctly.

More information: Installing the Nimbus Profiler

Tax return client is not prefilled

If you click Share It while previewing a tax return the Nimbus Profiler should launch with the Client name prefilled. If the Client is not prefilled, you can search for the client or you can close the preview window and print the report again.