Quarantined Emails

Notification emails that are sent from Nimbus, for things like file uploads, file conversations etc, are constructed so that the "Reply To" address is an actual email address of a staff member.  This is done so that if a client simply replies to an email it goes straight to the appropriate person.

The actual address shown in the "From" part of the email header has to relate to where it has actually been sent from (i.e., the Nimbus servers) to satisfy customer spam detection filters. Occasionally however, an email recipient will inadvertently copy or save this "From" address and then attempt to send an email to the Practice using this Nimbus address, rather then simply replying to a sent email or using a published personal or business email address.  Thus, an email destined for the Practice actually ends up at our Nimbus server.  Another example of this is where a Client has an "Out of Office" option set on their Email Client.  When the Nimbus server tries to send an email to this Client, the Clients email automatically responds with an Out Of Office Message.  

You may be wondering why we could not just forward any message received to this Nimbus address to the correct Practice email address?  The reason why we do not is because the Internet being what it is, many other things also arrive at our Nimbus servers, including send failures and spam, and it can be extremely difficult to programmatically identify valid emails in this stream.

We pend any email including attachments in a quarantine queue and send a notification email to the Practice advising that it has arrived.

The Practice then has the opportunity to view both the email and attachments online, and may elect to receive the full email or download individual files from the Nimbus document viewer.

You can access all quarantined Emails via Admin / Business Details tab, which allows the emails to be viewed and or deleted.

Who Receives the email notifications when an email is quarantined?

Staff who have Admin access receive these emails.