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Account locked

Account locked

Owned by Tristin Adam
Last updated: Mar 16, 2025 by Thiago De Siqueira
2 min read

For security, Nimbus user accounts will be locked after five consecutive unsuccessful login attempts across the Nimbus application, Nimbus Extension, CDM Add-ins or MPM. The user must reset their Nimbus password to gain access to the Nimbus account.

Before you start

  • Close your browser, open your browser, and then open Nimbus via the login bookmark.

  • Clear the browser’s cookies and cache. Select your browser: Chrome, Firefox, Edge, Safari.

Unlocking your Nimbus user account:

  1. Open the Nimbus Staff login page

    image-20250118-045023.png

  2. Enter Login code and Password then click Login

  3. Account Locked screen will be displayed

    image-20250118-044549.png

  4. Enter your email address and the capcha code. Click Submit

  5. An email will be sent to you with a link to reset your password

  6. Click the Reset Password link in the email

  7. Enter a new password and pin (if required). Click Login

    image-20250118-044813.png

  8. Nimbus account home page will be displayed. Your user account is now unlocked.

Using MYOB Practice Management (MPM)?

If you use third-party apps like MYOB Practice Management (MPM), change the Nimbus password used by those apps. Learn more.

Using the Nimbus browser Extension ?

Log in to the Nimbus browser extension using your new password. Learn more.

 

 

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