Setting up 2FA for Employees

Owned by Debby Gibson
Last updated: Jul 20, 2020
2 min read

Clients and Staff now have the option to enable 2FA as part of their login process. The 2FA pin will be sent via SMS. If there is no mobile number, it will be sent via email.


Note: there is a timeout of 5 mins on emails that are sent for 2FA.  After a period of 5 mins the PIN provided via the email will be invalid.


On initial login or password reset, the following option will show:


2FA can also be enforced for all staff password resets, and all staff logins in the Admin > Customise menu.

2FA for staff login is optional, but if the “Use 2FA for Staff login” option has been selected, the “Use 2FA for password reset” option will be selected by default.


If 2FA is enforced for all staff, on initial login/password reset, the Send Pin icon will become active once the new password is confirmed. The pin code will be sent to your mobile device, if your mobile number has been added to your employee profile. If the mobile number does not exist, the pin code will be sent via email.



Opting to send an email instead of an SMS text message

If you do need to use 2FA as part of your Nimbus login, but do not want to receive an SMS text message, you canremove the option to "use SMS Pin for 2FA", and the system will send you an email instead of an SMS message.

You can modify this flag when you do login, via My Details / General tab / and remove the flag to "Use SMS Pin for 2FA". When this flag is removed, the system will send an email message instead of an SMS.