Nimbus Profiler - troubleshooting
- Tristin Adam
- Russell Honnor
Introduction
Hi !
Sorry to see you have had an error when trying to publish a document from MYOB Accountants Enterprise (AE), or MYOB Accountants Office (AO) to Nimbus
We hope to resolve any significant errors in a timely manner, but for now please be aware that there are some workflows that we do not support, or there may be something you can do to resolve it yourself.
Known issues
Below are some possible causes if you have seen the error message “An error has occurred. Would you like to learn more?”
You have clicked the Share It button more than once
When previewing a tax document, the Share It button can only be clicked once. The second time it is clicked there will be an error.
Solution: Close the preview window and print the report again.
API User credentials are incorrect
When the Nimbus Profiler was installed, the Nimbus URL, API Login Code and API Password were saved in the AE/AO database. If the Login Code or Password for the API user are changed in Nimbus then the Profiler will not be able to authenticate to save documents.
Solution: Contact Support to update the credentials in the database.
More information: https://nimbusportals.atlassian.net/wiki/x/BYAtxw
Client code is not provided
The Nimbus Profiler needs to know what the client code is, in order for it to attach the document from AE/AO to that same client in Nimbus.
There are some workflows that are not supported as the client code is not known. See the Unsupported Workflows section below (Nimbus Profiler - troubleshooting | Unsupported Workflows)
Solution: The document will need to be saved manually to Nimbus
Client code does not exist in Nimbus
If the AE/AO Client code does not exist in Nimbus then the document cannot be saved.
Solution: Ensure the Client code exists in both AE/AO and Nimbus. If you have just added the client in AE/AO then try again soon as there is a short delay before AutoMate synchronises the client from AE/AO to Nimbus.
No internet connection
Coming soon….
Supported Workflows
The following workflows are supported for the Beta Release as at the end of 2024:
Workflow | Details | |
|---|---|---|
| 1 | Publishing a Tax Return
| You are in a AE/AO Tax Return, and click on “Share it” |
| 2 | Publishing from Statutory Reporter | You are in an AE/AO Statutory Report, and click on “Share it” |
| 3 | Publishing a Workpaper | You are in an AE/AO Workpaper, and then click on “Share it” |
| 4 | Publishing from PDF Manager This currently only works for Tax Returns | You are in AE/AO and have published a Tax Return to PDF Manager, and then click on “Share it” |
Unsupported Workflows
The following workflows are not currently supported for the Beta Release as at the end of 2024:
Workflow | Details | |
|---|---|---|
| 1 | Other workflows from within AE/AO | E.g. you are in PDF Manager and click on “Share it” |
| 2 | Other workflows - outside of AE/AO | E.g. you are in Excel / Word / Outlook / File Explorer, and use the existing add-in to “Share it” |
| 3 | Files saved locally | You are in Windows Explorer and right click on a file |
Other Known Issues
We are not aware of any just yet, but we will keep you posted here if we find any.
Hope this helps.
The Nimbus Team at MYOB.