Nimbus Profiler - Troubleshooting
- Tristin Adam
- Russell Honnor
Introduction
Sorry to see you have had an error when trying to publish a document from MYOB Accountants Enterprise (AE), or MYOB Accountants Office (AO) to Nimbus.
Generic error message
Below are some possible causes if you have seen the generic error message “An error has occurred. Would you like to learn more?”
Client code does not exist in Nimbus
If the AE/AO Client code does not exist in Nimbus then the document cannot be saved.
Solution: Ensure the Client code exists in both AE/AO and Nimbus. If you have just added the client in AE/AO then try again soon as there is a short delay before AutoMate synchronises the client from AE/AO to Nimbus.
Document has already been saved
An error will be displayed if you are trying to save a document that already exists with the same file name and same content. If the document file name is the same but the content is different then a new version of the document will be saved in Nimbus.
Solution: You do not need to save the document again. Navigate to the document that has already been saved in then Nimbus client folder.
No internet connection
The Nimbus Profiler requires an internet connect to save the document to your Nimbus account.
Solution: Connect to the internet and try again
When the Nimbus Profiler was installed, the Nimbus URL, API Login Code and API Password were saved in the AE/AO database. If the Login Code or Password for the API user are changed in Nimbus then the Profiler will not be able to authenticate to save documents.
Solution: Contact Support to update the credentials in the database.
More information: Creating an API user
Usage Information error message
Below are some possible causes if you have seen the below Usage Information error message:
When previewing a tax document, the Share It button can only be clicked once. The second time it is clicked there will be an error.
Solution: Close the preview window and print the report again.
The Nimbus Profiler needs to know what the client code is, in order for it to attach the document from AE/AO to that same client in Nimbus.
There are some workflows that are not supported as the client code is not known. See the Unsupported Workflows section below (Nimbus Profiler - Troubleshooting | Unsupported Workflows)
Solution: The document will need to be saved manually to Nimbus
The Nimbus URL, API Login Code and API Password are required to be saved in the AE/AO database to allow authentication to the Nimbus account.
Solution: Contact Support to update the credentials in the database.
More information: Creating an API user
Unsupported Workflows
Some workflows are not currently supported for the Beta Release as at the end of 2024:
Please refer to this page to see the unsupported workflows: