Welcome Email not including Link to Portal Login

Problem

The Portal Access flag on the Contact record defines if a Contact is allowed to login to the Portal.

If the Portal Access flag is not enabled, and a Welcome Email is sent to the Contact, the ongoing portal access link will not display in the email.

Solution

Ensure the Contact Record has the Portal Access flag enabled.

Related articles

• Page:
  Customisation of your Account
• Page:
  Adding a training page link to your Welcome Email
• Page:
  Welcome Email Timeout
• Page:
  Inviting Clients to your Portal
• Page:
  Client / Contacts logging into the Portal who have the same email address