Welcome Email not including Link to Portal Login

Owned by
Debby Gibson
Last updated: Nov 30, 2018
1 min read

Problem

The Portal Access flag on the Contact record defines if a Contact is allowed to login to the Portal.

If the Portal Access flag is not enabled, and a Welcome Email is sent to the Contact, the ongoing portal access link will not display in the email.

Solution

Ensure the Contact Record has the Portal Access flag enabled.