Account locked

For security, Nimbus user accounts will be locked after five consecutive unsuccessful login attempts across the Nimbus application, Nimbus Extension or CDM Add-ins. The user must reset their Nimbus password to gain access to the Nimbus account.

Unlocking your Nimbus user account:

1. Open the Nimbus Staff login page

   Open

   

2. Enter Login code and Password then click Login

3. Account Locked screen will be displayed

   Open

   

4. Enter your email address and the capcha code. Click Submit

5. An email will be sent to you with a link to reset your password

6. Click the Reset Password link in the email

7. Enter a new password and pin (if required). Click Login

8. Nimbus account home page will be displayed. Your user account is now unlocked.