What is a double-barrelled surname? A double-barrelled surname is created by combining the surnames of a married couple by either using a hyphen or by simply adding the second name onto the husband's or wife's existing surname.
In Xero, for any individual or sole trader client entities, the system will automatically create a primary contact using the details in Xero from the entity.
However, this may pose a problem if you have a contact in Xero for this client who is added to another client entity, such as a Trust or Superannuation Fund entity type.
For the contact created by the system from the client details, you will see that the last name for the client is correct. However, for the contact created on the client, you will see that the first name is double barrelled and not the last name, which is incorrect.
To fix this, you will need to look at the contacts and filter the contacts to show the client required. Then for the contact with the incorrect name field, you will need to update the contact to not have Folder Access, Folder Read/Write and Portal Access enabled.
Then you will need to make sure that every client entity the client needs access to, the right contact, has a relationship to them. Go to the Client grid, filter the clients required and add the correct contact to have a relationship with that client entity.